Community health workers (CHWs) who share similar health and life experiences with those they serve play a crucial role in assessing and caring for people with complex needs. However, many community-based organizations (CBOs) employing CHWs often lack the infrastructure needed to establish contracts with health care entities. This is where the Pathways Community HUB Institute (PCHI) Model steps in, helping communities coordinate the administration and infrastructure of a network of CBOs, enabling partnerships with health care organizations. CHWs are vital to this network, supporting underserved residents. Thank you to The Better Care Playbook for highlighting how the PCHI Model empowers communities to support CHWs in addressing both health and social needs through a standardized approach and outcomes-based payments that drive community-level change.
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